Delivery & rates
In response to customer feedback, we have introduced new delivery charges. Where delivery is charged, you can find the delivery charge for the items you intend to order within the shopping basket (accessed by clicking the shopping cart button at the top right of our web pages) before you finalise the order and process payment. Our 'standard' charges, which apply to the majority of our products, are based on total order value:
|Order Value (ex VAT)||Delivery (ex VAT)||Order Value (incl. VAT)||Delivery (incl. VAT)|
Free delivery is offered on most orders over £150 (excluding VAT) to most UK mainland destinations. Some products are not included in the free delivery offer.
At this moment we only deliver to UK mainland addressess. Examples destinations outside the mainlands are:
- Northern Ireland
- Northern Scottish territories, Highlands & Islands
- The Channel Isles
We use a number of different "signed for" carriage services, the choice of which is dependent on the size, weight, value and fragility of the items to be shipped. We are willing to accept alternative delivery instructions (i.e. Leave in Garage; or Leave with Neighbour etc.), but any such instruction is made entirely at the customers own risk and we cannot be held responsible for missing items etc. Some carriers will only leave goods with a signatory, so we cannot guarantee that they will comply with requests to do otherwise.
If there is an error in calculating the carriage charge issued, or the standard charges applied by our system are different from the actual charged by the carrier, you will be contacted before the goods have been despatched and before any payment has been processed. We do not intentionally profit from carriage services and simply cover actual shipping and packaging costs incurred. Where the amount charged by our system is significantly more than the amount we are charged by our courier, we will refund the difference.