Did you order a product with which you are not fully satisfied? Or did your product break down during the warranty period? No problem! In this case, please contact our customer support and we will solve this for you.
Electric Fence Online has a 30-day return policy after receiving the goods. Every reason is a valid reason for us to return your products. The only thing we ask of you is that the products are unused and packed in the undamaged original packaging.
How to exercise your right to cancel/return:
Are you unsatisfied or did you order too much? When we have received the products, we will refund you your money. Please note that you are responsible for the shipping cost of any return.
Please send your return to:
Is your product damaged? Please contact our customer support. Together we will find the best solution for you.
E-mail: [email protected]
Phone: +44 (0) 1212 81 81 63
To return your products you will need a return form. Please fill in all relevant fields to ensure a prompt handling of your return. We aim to process refunds as fast as possible. Within 14 days after receiving the returns you should have received the refund.