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Terms and Conditions


General Internet Terms and Conditions of Sale: for non-trade (consumer) sales only.

1. Seller
2. Order process
3. Payment
4. Delivery
5. General
6. Cancellation
7. Clearance section and Special Offers
8. WEEE (Waste Electrical and Electronic Equipment)

These terms apply to items ordered by the Internet from where we aim to offer quality items from recognized manufacturers and continually expand the website, endeavoring to provide an increasing number of reliable goods. This shop is operated by the Inavata Partnership. Internet offers relate to Internet transactions only and may not be available in other stores. Likewise, temporary or local special offers in other stores do not apply to Internet prices unless expressly specified on the website.


1. Seller

The Seller is the Inavata Limited. VAT registration number: 303602159

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2. Order process

2.1 Our display of products on our website is an invitation to treat and not an offer to sell those goods to you.

2.2 An offer is made when you place the order for your products. Please see Customer Services - How to Use This Website for information on how to place an order (this includes a Frequently Asked Questions section) and as you go through the order process there is also a series of instructions. However we will not have made a contract with you unless and until we accept your offer (see point 2.5 below).

2.3 We take payment from your card, when we process your order have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods. (see 3.1 below).

2.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us.

2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above), or we have sent acknowledging e-mails (see 2.4 above).

2.6 The contract will be formed at the place of dispatch of the goods.

2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions.

2.8 We do not file details of your order for you to access and so please print out these terms and conditions and the order acknowledgement for your own records. If you require any information about orders you have placed with us please email us at [email protected].

2.9 Customers using a Promotional, Gift, or Discount Voucher Code, must input the relevant details in the first page of the shopping basket.  To use these promotional codes, the details MUST be completed BEFORE clicking the "Start Checkout" button. 
We regret that discounts cannot be applied retrospectively.

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3. Payment

3.1 Payment may be made by many different methods. Paying online is simple and secure; we accept Master Card, Visa, Switch/Maestro and Solo cards. We authorise all credit card orders in 'real-time' and an e-mail will be sent to you acknowledging and detailing your order. We don’t usually debit your credit card until your goods have been despatched, the exception being if the ordered item/s are manufactured/supplied to order, as is the case with some of our animal housing, battery and solar products.

3.2 Online transactions are processed using the ishop system, which has a long and successful record of processing online credit card transactions safely and securely. Security systems are monitored 24 hours per day, 7 days per week and 365 days per year. ishop is an approved payment solution provider for Barclays Merchant Services, Nat West Streamline, HSBC and The Royal Bank of Scotland and is regularly vetted. The highly publicised “verified by visa”, or “3D Secure” authentication system has also been implemented on our website for added security.

ANTI-FRAUD MEASURES- We operate a strict security check procedure, to ensure that your credit card details are being used by only you. This may occasionally delay the dispatch of your items if any of the following are applicable:

  1. Your order is being delivered to an address other than that registered to your credit card.
  2. Your card details are not available for address verification from the bank (usually cards registered overseas).
  3. Your card details have failed the address verification from the bank.
  4. The security number on the reverse of the card has been entered incorrectly.
  5. The order is for delivery overseas.
  6. In addition to the above, higher value orders are more likely to be checked more thoroughly.

In the event of your order being held for any of the reasons above, one of our representatives will contact you within 24 hours of placing your order (excluding weekends) by phone or email. 
You may then be asked to fax us confirmation of your details, change the delivery address, confirm by post your billing address, or use different card details.

We cannot be held responsible for any delay on your goods and the order will not be considered confirmed until you have verified your details with us and we recommend that you register your card with “verified by visa” or “3D Secure” to help avoid these delays.

3.3 Our shopping basket also provides the facility to place an “Offline Order”. If you place an offline order you will be contacted by one of our representatives to arrange payment. This will usually be by bank transfer or cheque. 
Cheques must be made payable to "The Inavata Partnership" with your contact details, order number (if applicable) and cheque guarantee number written on the back; the cheque should then be posted to: 

Inavata Partnership
Curriers Close, Canley, Coventry CV4 8AW

In the case of cheque payment, goods will be dispatched once the cheque has cleared.

3.4 You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website with VAT listed separately at the current rate. We reserve the right to amend prices if there is a change in the rate of VAT. 
A delivery charge (if applicable), is added at the checkout stage after completion of the address sections. Delivery is free for any electric fencing orders over £250 (excluding VAT), where the delivery is to a UK mainland address. We do however reserve the right to make an additional charge for the delivery of particularly heavy or awkward orders, which may incur a premium fee from the courier. Any such charges would not be made in advance of confirmation from the customer, that they agree the additional charge is acceptable to them. 
We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you we will treat the order as cancelled. We will not accept an order if there is a pricing error.

3.5 Invoices will be sent via email as a PDF file. Printed copies are available on request.

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4. Delivery

4.1 Most goods are delivered by courier, we aim to deliver electric fencing items within 5 working days after receiving your order (99% of orders are delivered successfully within 3 working days). We will let you know as soon as we can if there is likely to be a delay. If we cannot dispatch your order within 72 hours (excluding weekends, made to order items and Elecsol Batteries), we will notify you by either telephone or email. You will be given an expected date of delivery and can also choose to cancel the order. Orders may be despatched directly from the manufacturer.

4.2 Where goods are delivered to your home directly by the manufacturer, the manufacturer will usually call you to discuss a delivery date. The description of an item on our website will indicate whether the delivery is made to your home directly by the manufacturer. Deliveries of these items will generally take a minimum of 15 working days. Delivery of larger items is made between Monday to Friday during normal working hours.

4.3 A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed.
We are willing to accept alternative delivery instructions (i.e. Leave in Garage; or Leave with Neighbour etc.), but any such instruction is made entirely at the customers own risk and we cannot be held responsible for missing items etc.

4.4 Our delivery charges vary from product to product as they vary substantially in size & weight and may sometimes be supplied direct from a number of different manufacturers. 
You can always find the delivery charge for the items you intend to order within the shopping basket (accessed by clicking the CHECKOUT button) before you finalise the order and process payment. If there is an error in the carriage charge issued, you will be contacted before the goods have been despatched and before any payment has been processed.

4.5 If you have been given a delivery date and the product arrives later than advised, you may choose to refuse the delivery from our couriers. The item is then re-routed back to us via the same courier service and we will treat the item as not required or unsuitable (see 6.2) and refund your item and original delivery charges, but will deduct from the refund, the cost of having the delivery re-routed back to us.

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5. General

5.1 Certain goods may be subject to age restrictions as indicated on the relevant web page. By placing your order for any of these goods, you confirm that you have reached the required age.

5.2 Measurements may be approximate; customers should refer to the relevant detailed web pages for confirmation of any specifications.

5.3 The reproduction of colours is as accurate as the photographic and production process will allow. Manufactures may make changes to colours and/or design of an item without notice in which case the current version would be supplied, unless there was also a significant change to the specification i.e. power, size etc of the item concerned; in this instance, we would contact you to confirm acceptability.

5.4 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.

5.5 The reductions shown in clearance sections are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago. Please email Customer Services should you require further information by accessing Contact Us followed by Email Us.

5.6 Electricfence-online warrant that the goods supplied will correspond with the specification current at the time of despatch and are despatched free from defects in material and/or workmanship. Most items are supplied with a standard 12 month manufacturers warrantee, however some items have a longer warrantee term for example; Hotline Energisers are warranted to remain free from such defects for a period of twenty-four months from the date of the relevant invoice. Please ensure you retain your order details and/or pdf invoice.

5.7 Except where otherwise prohibited by law, the maximum liability of electric fence online in any circumstances is to refund the invoice price or replace the goods as its option.

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6. Cancellation

In order to avoid unnecessary complications and expenses, please ensure any items you order are the items actually required. 

If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of goods made to your specification, clearly personalised items or bespoke kits). You can Email us here, or call us on Tel: 0121 281 8163 is you wish to cancel before the goods have been despatched; written cancellation by e-mail may still be required/requested. If goods have been delivered you may cancel at any time up to 7 working days later, starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations 2003. You are required to maintain the goods in good order while you have them and we ask that you return the goods, using a “signed for service” within 30 days of your notice to cancel, with the original packaging and identifying documents (see below).

If you are returning an item then you must include a copy of your order acknowledgment e-mail and/or the paperwork provided with that item and return to the address specified in your acknowledgement of cancellation e-mail (see 6.3 below). Failure to return goods to the correct address may delay the processing of your refund.

The following procedures will apply:

6.1 If you wish to cancel before the items are despatched you are asked to contact us, by e-mail or telephone (see above), as soon as it is practicably possible. If your card has been debited, you will receive a full refund. If the goods have been despatched, but not yet delivered, you can choose to refuse the delivery from our couriers. The item is then re-routed back to us via the same courier service and we will treat the item as not required or unsuitable and refund your item and original delivery charges. If we incur any charges for the re-routing back to us, these may be passed on to you.

6.2 If the goods have been received and are not suitable, or are no longer required and your cancellation notice is received within 14 working days after the items have been delivered, our Customer Services department will either, arrange for a courier to collect (larger/heavier items), or will request that you post the item back to us using a “signed for” Royal Mail letter, or parcel service; Please ensure any original packaging is also returned. If posting, please keep a proof of postage for your records until you receive a refund. You are required to keep the item in reasonable condition. We will refund the original carriage costs, but reserve the right to charge for the return carriage and to charge you for any damage that may have occurred whilst the goods have been in your possession.

6.3 Confirmation of the return address and any other requirements specific to your return will be sent by e-mail following your notice to cancel; a printed copy of this document should be enclosed with your return for identification purposes. If requested to return the items yourself, we recommend using Royal Mail's letter or parcel services (whichever is most appropriate). Always request the cheapest "signed for" method of returning the item.

6.4 Returning defective, damaged or incorrect items - If you have received an item that is defective, damaged or was incorrectly described, please contact us as soon as possible to let us know and that you are returning the item. We ask that you return the item within 14 days of advising us that you are doing so and include paperwork as per items 6.2 and 6.3 above.

When the item/s have been returned to us we will refund your card for the goods, original delivery charges and the cost of returning the item to us (up to an equivalent of the original carriage costs). You must include a receipt for the return postage. 
Alternatively, you can choose to have a replacement item (if available). 
We will review the condition of the goods before issuing a refund or replacement and contact you if the claim is in doubt.

6.5 Cancelling over 14 days of receiving the item/s - you should first e-mail us to inform us that you would like to return the goods. 

Return of goods, other than for reasons of defect or warranty failure as detailed above, are at our discretion. 

If we choose to accept a return under these circumstances, we will confirm this by email to you. We will ask that you return the item within 14 days of our request for you to so and to include paperwork as per items 6.2 and 6.3 above. Please Note. Because our orders are sometimes supplied direct by a manufacturer, there are occasions when we incur administration and handling fees for some returns over a particular time from delivery, typically after 7-14 days but dependent on the item, up to 30% of the original order value may be charged by them. Should we incur any such charges, we reserve the right to pass this on to the customer. 

Assuming the returned item is suitable for resale, we will refund your card less the original carriage charge plus any collection costs, any applicable handling fees as above and business transaction costs; alternatively you can choose to receive a replacement item equivalent to the refund value. 

We will review the condition of goods before issuing a refund or replacement and will contact you if the claim is in doubt.


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7.0 Clearance section and Special Offers.

7.1 Product clearances, special offers and any other promotions are subject to availability and may be withdrawn or varied without notice; if varied, full details of any current offer will be published on the website.

7.2 Clearance offers are supplied on a "first come, first served" basis and run until stock is cleared. Should an order be received for any given item after selling out, but before the website has been updated, the customer will be contacted to discuss any alternative options available and he/she may cancel the order without any payment having been debited. Should you require any further information related to a specific promotion, please email us.

7.3 Customers who have been provided a Promotional, Gift, or Discount Voucher Code MUST input the relevant details in the first page of the shopping basket. We regret that discounts cannot be applied retrospectively. To use these promotional codes etc. the details MUST be completed before clicking the "Start Checkout" button.

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8. WEEE (Waste Electrical and Electronic Equipment)

8.1 From 1st July 2007, all retailers of electrical goods must comply with the Waste Electrical and Electronic Equipment (WEEE) legislation. This is a scheme to prevent all such waste being disposed of in general landfill sites and to promote recycling of components and materials. The legislation aims to minimise the impact of electrical and electronic equipment on the environment by creating products with recycling in mind and encouraging reuse, recycling, and recovery of WEEE.

8.2 The definition of a WEEE product is one whose primary function is dependant on electrical currents to carry out the main function, e.g. a fence energiser. However, some products, such as a child's soft toy with an electric circuit, is not classed as WEEE as its primary function is a toy. Further information is available at

8.3 Retailers are required to ask producers of EEE for their unique producer number when they supply EEE. This number proves that the producer has joined an approved compliance scheme and is helping fund the treatment and recycling of separately collected household WEEE. 
Electric Fence Online is primarily a distributor of goods manufactured by Hotline Electric Fencing Limited, whose unique producer number is: WEE/KC0294UUR.

8.4 Items may be taken to your local authority Civic Amenity Site at your convenience.

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